1. Pre-check iDevice, AirPlay, and iTunes

Please make sure the following three points before reading this tutorial:

Your iOS devices are not broken.
Your devices are iOS system equipped with AirPlay function.
You’ve installed iTunes on your PC (Click here to download the latest iTunes).

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When you’re using Apowersoft iOS Recorder, you may encounter problems that AirPlay cannot be shown up or doesn’t have respond on the Control Center of iPhone or iPad. Now, here are several detailed methods which can help you fix AirPlay problems.

In order to get the best user experience, please update iOS Recorder to the latest version before looking at the methods below. The update will be finished within seconds automatically if there’s an update when you click the iOS Recorder icon.

2. Solutions to AirPlay Problems

Check Wi-Fi on your iOS devices and PC

There might be some issues about the Wi-Fi network of your iOS devices or PC if AirPlay doesn’t appear on the Control Center when iOS Recorder has been launched. Note that iOS devices and PC must be connected to the same smooth Wi-Fi network. If it doesn’t work, you need to restart your Wi-Fi to have a shot.

Please note that corporate networks may often block many port numbers from communicating across networks. Therefore, you are required to let your technician allow TCP ports 36666, 36667, 6000 and 6001 to be open for connection. Plus, Apowersoft iOS Recorder won’t likely work across subnets or VLANs unless special steps have been taken.

Check Firewall on Computer

AirPlay problems can be also caused by Windows Firewall’s blocking some functions of Apowersoft iOS Recorder. If so, you need to raise the blockade manually. Proceed as follows:

On your PC, open “Control Panel” > “System and Security” > “Windows Firewall” > “Allow an app or feature through Windows Firewall”, then you can find Apowersoft iOS Recorder on “Allowed apps and features”. Tick the “Private” and “Public” boxes to allow this app to communicate through Windows Firewall.

For more detailed guide on how to allow/edit the list of Allowed Apps in Windows Firewall, you can refer to this article.

And if you’re a Mac user, you can easily know how to configure Application Firewall from here.

Check Bonjour Service on PC

Bonjour Service is a LAN network service developed by Apple Inc. which is installed when you download and install iTunes on your PC. If there is no Bonjour Service on PC or this service is damaged，then AirPlay problems on your iOS devices can arise when you run iOS Recorder. Here’s the solution.

Please make sure that you’ve installed iTunes on your computer and then examine the Task Manager to see if there is the service or not. Hold down “Ctrl + Alt + Delete” on keyboard or just right-click on the taskbar to open the Task Manager. Check Bonjour Service within “Services”. If it’s running, you may right-click it and select “Restart” to have a try. If it has stopped, you need to right-click it and start this service. If there’s no Bonjour Service under “Services”, then you have to manually download one on your PC.

Regarding the AirPlay mirroring issue, Apple also provides some solutions, you can check this guide to know more.

Write down the specific problem you have if all the solutions above cannot fix AirPlay problems on your iOS devices. Or you can directly hit the more icon on the main interface of the recorder, then select “Support”/”Feedback” to write down some details and submit your feedback.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

On your desktop, click Go, then click Utilities.
Double click Activity Monitor.
Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Shooter Game Quit Unexpectedly Mac Ark

Shooter Game Quit Unexpectedly Mac

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

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Method 3: Completely reinstall your Sky Go app

Shooter Game Quit Unexpectedly

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
Under View by, click Large icons.
Click Programs and Features.
Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
Go to Local > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to R